Do you possess excellent communication skills and a pleasant personality? Don’t wait any longer!
Seize your spot at customer care and call center open positions at renowned companies in the Gulf region. As a customer service executive, your role involves addressing customer issues with efficiency and timeliness. Communication is key, whether it’s through phone calls, emails, or even social media.
Your responsibility as a CC Executive is to ensure that customer complaints and concerns are promptly and effectively handled, fostering a robust and positive client-customer relationship. This proactive approach contributes to building stronger bonds for future collaborations. Don’t miss out on this exciting opportunity!
| Company Name | Carrefour, Hamad Airport |
| Job Location: | UAE, Qatar |
| Education: | Bachelor’s Degree/Diploma/Highschool |
| Experience: | Not Disclosed |
| Nationalities: | Any |
| Salary: | Varies based on the posts |
| Closing Date: | Varies based on the posts |
Unveiling the World of Customer Care Jobs
In the bustling world of customer care, two exciting vacancies have opened up, promising not just jobs but a gateway to a career filled with growth and opportunities. Hamad International Airport and our Shopping Malls Business Unit are on the lookout for individuals who can redefine customer service. Let’s delve into the details and discover the unique aspects of these roles.
Hamad International Airport’s Call to Exceptional Customer Service
Customer Service Improvement Officer
Are you ready to embark on a journey where success is fueled by exceptional individuals? Hamad International Airport is in search of dedicated personnel to champion outstanding customer service and elevate terminal operations. Here’s a closer look at the key accountabilities:
Managing Service Levels
As a Customer Service Improvement Officer, you’ll be at the forefront of ensuring top-notch service levels at the HIA Customer Contact Centre and Lost Property Office. Dive into complaint investigations, provide recommendations, and implement improvement measures.
KPI Mastery
Your role involves achieving all Key Performance Indicators outlined in the CC/LP KPI scorecard. Regular updates to the line manager and detailed reports on operational performance are a key part of your responsibilities.
Training and Development
Collaborate with the Customer Service Improvement team to develop recurrent training modules based on feedback. Coordinate process tests and refresher training to keep the team sharp and responsive.
Operational Excellence
Act as the escalation point of contact with the Terminal Operations team, ensuring first-call resolution, zero errors, and operational excellence.
Policy Implementation
Take charge of implementing, monitoring, and efficiently communicating existing and new policies within the team to ensure compliance at all times.
Qualifications
- High School qualification/vocational qualification/Diploma or equivalent with a minimum of 4 years of relevant experience.
- Bachelor’s Degree or equivalent with a minimum of 3 years of relevant experience.
- Proficiency in English Language for business purposes (both verbal and written).
- Expertise in MS Office.
- Knowledge of Corporate Training Delivery and Project Management.
- Experience in Customer experience mapping.
Shaping Customer Experiences at Shopping Malls Business Unit
Associate Manager, Customer Service
Are you ready to lead the quality function across the Shopping Malls Business Unit? Join us in fostering a positive work environment and enhancing the overall customer experience.
Team Management
As the Associate Manager, Customer Service, your role revolves around fostering a positive and supportive work environment. Recruit, train, and supervise a team of quality professionals, setting performance goals and evaluating team structure.
Customer Experience Enhancement
Collaborate with the operational team to closely monitor performance and feedback, implementing improvements based on customer, team, and stakeholder feedback.
Quality Program Leadership
Lead the overall Quality program and execution across the full Shopping Malls business unit. Drive the training and development of the entire Customer Service team.
Manual Refinement
Own the refinement and execution of the SMBU Customer Service Manual, ensuring it embodies a 5-star customer ethos followed by all stakeholders.
Innovative Ideas Implementation
Identify and implement innovative ideas to continuously improve and enhance the customers’ experience. Track customer experience improvement-seeking activities to evaluate success or failure on Net Promoter Score (NPS).
Cross-Functional Collaboration
Participate in the Customer Experience organization, gather cross-company feedback, and lead the development of cross-functional strategies to improve the Customer Experience.
Qualifications
- Bachelor’s degree in Business Administration/Marketing/Communications/PR or equivalent.
- Mastery of Total Quality Management Systems (TQMS).
- ISO9001 and/or 6 Sigma (At least Green Belt) required.
- Bilingual – Arabic included.
Experience
- Managing people in Customer Service and/or Quality for 8+ Years.
- Experience in all aspects of Customer Experience/Service Operations and project management in a highly dynamic industry, preferably Retail/Luxury Hospitality/PR firm in GCC or abroad.
How to Apply
If you’re ready to be a part of these dynamic teams, follow the links we have attached on the job titles and complete the application process outlined in the career website.
In Conclusion
These roles are not just jobs; they’re opportunities to shape the future of customer care. Join Hamad International Airport and our Shopping Malls Business Unit in creating experiences that leave a lasting impression. Elevate your career and be the driving force behind exceptional customer service. Apply now and be part of something extraordinary!
